Acceptable Use Policy

Effective November 8, 2026, version 2026-11-08.2

This policy is part of our Terms of Service. It applies to everything you do with Ovelo, including your pages, cards and anything you upload. We may remove pages or suspend accounts that break it (see section 8 of the Terms).

1. Reviews must be honest

You must not use Ovelo to:

• Gate reviews: only send satisfied customers to public review sites, or steer unhappy customers away from them. If you offer private feedback, every customer must also be free to leave a public review. (Ovelo's modes are built this way; don't work around them, for example with words that tell unhappy customers not to post publicly.)
• Offer money, discounts, gifts or other rewards in exchange for reviews, or for positive reviews, where the review site or the law forbids it.
• Write, buy, sell or arrange fake reviews, or reviews by employees, owners or relatives presented as independent customers.
• Pressure, threaten or harass anyone about a review, or try to get honest reviews removed.
• Break the rules of any review site you link to, including Google's, Tripadvisor's, Yelp's, Facebook's and Trustpilot's.

2. Be who you say you are

• Only create pages for a business you own or are authorised to represent.
• Don't impersonate another business or person, or use names, logos or trademarks you don't have the right to use.
• Don't link a page to a review profile that isn't the business shown on the page.

3. No harmful or illegal content

Your pages and uploads must not contain or link to anything that is:

• illegal, fraudulent or deceptive, including phishing, scams, or pages that collect passwords or payment details;
• malware, or links designed to harm devices;
• hateful, harassing, threatening, sexually explicit or violent;
• infringing on someone else's copyright, trademark, privacy or other rights;
• promoting illegal goods or services.

4. Respect people's data

• Use contact details from private feedback only to reply to that person about their feedback, unless they've agreed to more.
• Don't use Ovelo to send spam or to collect personal data you're not allowed to collect.

5. Don't misuse the platform

• Don't try to access other accounts or data, or test, scan or break our security.
• Don't overload the Service, send automated or fake traffic, or inflate your statistics.
• Don't copy, resell or reverse engineer the Service, or use it to build a competing product.
• Don't share an account across unrelated businesses, or use tricks to get around plan limits or the free trial.

6. Reporting a problem

If you see a page that breaks this policy, or you believe one uses your content or trademark, email ovationreviews.ca@gmail.com with the page address and what's wrong. We review every report.