Refund & Cancellation Policy

Effective November 8, 2026, version 2026-11-08.2

This policy is part of our Terms of Service.

1. Free trial

New accounts start with a free trial (currently 14 days, starting at the first visit to one of your pages) and no payment details are needed. If you don't choose a paid plan, nothing is charged; your pages pause when the trial ends, and you can come back at any time.

2. Cancelling a subscription

You can cancel at any time. Your plan stays active until the end of the period you've already paid for, and then it doesn't renew. Your pages then pause. Your pages, statistics and feedback stay in your account in case you return, until you delete your account.

3. Refunds on subscriptions

• First payment guarantee: if you're not happy with Ovelo, email us within 3 days of your first paid charge and we'll refund that charge in full.
• After that, payments aren't refundable and we don't give refunds for partly used periods, unused features or pages, except as set out below or where the law requires.
• If you were charged by mistake (for example, twice), or after you cancelled, we'll refund the incorrect charge.
• If we close your account without cause, or remove a paid feature in a way that materially reduces the Service, we'll refund any prepaid amount for the unused period.
• If we close your account because you broke our Terms or Acceptable Use Policy, no refund is due.

4. NFC cards and other physical products

See our NFC Card Terms. In short: faulty or damaged cards are replaced free up to 2 times within 12 months; custom-printed cards can't be returned for a change of mind.

5. How to ask

Email ovationreviews.ca@gmail.com from the email on your account, with your business name and the charge date. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

6. Your legal rights

Nothing in this policy limits rights you have under the law that applies to you.