Terms of Service

Effective November 8, 2026, version 2026-11-08.2

These Terms of Service (the "Terms") are an agreement between you and [Company legal name] ("Ovelo", "we", "us"). They cover your use of the Ovelo website, app, dashboard, public pages and NFC cards (together, the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Refund & Cancellation Policy and, where they apply, our Data Processing Addendum and NFC Card Terms. If you don't agree, don't use the Service.

1. Who can use Ovelo

Ovelo is a service for businesses. You must be at least 18 and able to form a binding contract. If you sign up on behalf of a business, you confirm that you are authorised to accept these Terms for it, and "you" includes that business. The Service is not intended for personal, family or household use.

2. Your account

Give accurate information and keep it up to date. Keep your password private; you are responsible for everything that happens under your account. Tell us straight away at ovationreviews.ca@gmail.com if you think your account has been accessed without permission.

3. What the Service does

Ovelo lets you build review pages for your business, link NFC cards to them, send visitors to the public review site you choose (such as Google, Tripadvisor, Yelp, Facebook or Trustpilot), optionally collect private feedback, and see counts of taps, visits, review-button taps and feedback. We may improve, change or remove features over time. If we remove a feature you pay for in a way that materially reduces the Service, you may cancel and we will refund any prepaid amount for the unused period.

We do not post, write, edit, filter or guarantee reviews. Review sites are run by third parties with their own rules, and they decide whether to publish, remove or rank reviews. We are not responsible for their decisions.

4. Free trial

New accounts get a free trial (currently 14 days), which starts the first time one of your pages is visited or a card is tapped, or 30 days after sign-up if that comes first. No payment details are needed to start. When the trial ends, your public pages are paused until you choose a paid plan. We may change or end the trial offer for new accounts at any time.

5. Plans, fees and payment

Paid plans are billed in advance, monthly or yearly, through our payment provider. Plans renew automatically at the end of each billing period until you cancel. Prices are shown in the app and exclude taxes unless stated; you are responsible for any applicable taxes. If a payment fails we may retry it, and if it still isn't paid we may pause your pages until it is. We will give you at least 30 days' notice before changing the price of your plan; the new price applies from your next billing period after the notice, and you can cancel before then. Cancellations and refunds are covered by our Refund & Cancellation Policy.

6. Your content

"Your Content" means what you put into the Service: business names, text, logos, images, colours, links and settings, plus the private feedback your customers send to you. You keep all rights in Your Content. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, adapt (for example, resizing a logo) and transmit Your Content only as needed to run, secure and improve the Service and to show your pages to the public. You confirm that you have the rights to Your Content, including any logos and trademarks, and that it doesn't break any law or anyone else's rights.

7. Rules for using Ovelo

You must follow our Acceptable Use Policy and the rules of every review site you link to. In particular, you must not use Ovelo to send only satisfied customers to public reviews ("review gating"), to buy, fake, incentivise or suppress reviews where that is prohibited, or to mislead anyone.

8. Removing pages and suspending accounts

We may remove or disable any page, card link or content, or suspend or close any account, at any time if we reasonably believe it breaks these Terms or the Acceptable Use Policy, breaks the law or a review site's rules, creates risk or possible liability for us, our users or the public, or if a rights holder or authority asks us to. A removed page shows "This page is no longer available". Where reasonable we will tell you why and give you a chance to fix the problem, but we may act first where we think it's necessary. We may restore removed content at our discretion.

9. Our intellectual property

The Service, including its software, designs, animated scenes, templates and branding, belongs to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use it for your business during your subscription. You must not copy, resell, reverse engineer or build a competing product from the Service. If you send us suggestions, we may use them without any obligation to you.

10. Privacy and your customers' data

Our Privacy Policy explains how we handle personal data. When your customers send private feedback through your page, you are responsible for that data and we process it on your behalf under our Data Processing Addendum. You are responsible for having any notices or legal basis your local law requires to collect it, and for how you use it (for example, if you reply to a customer).

11. Third-party services

The Service relies on third parties such as hosting, payment, email and review-site providers. Their terms govern your use of their services. We aren't responsible for third-party services, and links to them aren't endorsements.

12. Availability

We work to keep the Service running, but we don't promise it will always be available, uninterrupted or error-free. We may carry out maintenance, and outages can happen. Counts and statistics are provided for information and may occasionally be incomplete (for example, if a visitor's browser blocks a request).

13. Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability and non-infringement. We don't guarantee any number of reviews, ratings, customers, revenue or other results.

14. Limitation of liability

To the fullest extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and (b) our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or USD 100 if that is greater. These limits don't apply where the law doesn't allow them to, such as liability for fraud.

15. Indemnity

You will defend and compensate us, and our owners and staff, against claims, losses and costs (including reasonable legal fees) that arise from Your Content, your use of the Service, your breach of these Terms or the Acceptable Use Policy, or your breach of any law or third party's rights, including a review site's rules.

16. Ending the agreement

You can stop using the Service and delete your account at any time from the Account page. We may end these Terms or close your account under section 8, or with 30 days' notice for any other reason (in which case we refund any prepaid amount for the unused period). When your account is closed, your pages stop working and we delete your data as described in the Privacy Policy. Sections that by their nature should continue (such as 6, 9 and 13–19) survive.

17. Changes to these Terms

We may update these Terms. If a change is material, we will ask you to accept the new version in the app before you continue using it, or tell you by email, at least 15 days before it takes effect where possible. If you don't accept, you may close your account.

18. Governing law and disputes

These Terms are governed by the laws of [Governing law, e.g. the State of Delaware, USA], without regard to conflict-of-law rules. Before starting any formal proceedings, both parties will try in good faith to settle a dispute by contacting each other for at least 30 days. Any dispute that isn't settled will be decided by the courts of that jurisdiction, unless the law where you are based gives you a right to bring proceedings elsewhere.

19. General

These Terms, together with the documents they link to, are the whole agreement between us about the Service. If any part is found unenforceable, the rest stays in effect. If we don't enforce a right straight away, we haven't given it up. You may not transfer these Terms without our written consent; we may transfer them as part of a merger, acquisition or sale of assets. Neither party is responsible for delays caused by events outside its reasonable control. Notices to us go to ovationreviews.ca@gmail.com; we will send notices to the email on your account.

20. Contact

[Company legal name], [Registered business address]. Email: ovationreviews.ca@gmail.com.